Terms And Conditions Of Use
Please read with care
All prices payable for the items that you order are clearly set out on the web site. All prices are inclusive of any VAT payable. All product information is included on the site and if there is anything you do not understand, or if you want more information, please contact us by e-mail or telephone.
The price of the items does not include the delivery charge, which will be charged at the rates applicable at the time you place your order. Delivery charges are displayed in the ‘Shipping’ section of the checkout.
In the unlikely event that we have, in error, under-priced an item, we will not be able to supply the item at that price, if this has happened we will notify you before dispatch of the item concerned. You can be assured of our best intentions at all times.
We will normally only offer items on the web site which we hold in stock. However, occasionally we may not be able to supply a particular item within a few days, in which case we will notify you as soon as possible.
There will be no contract of any kind between you and Campcraft unless and until we have processed your payment and dispatched your goods. Your order is an offer to buy from Campcraft. There will be no acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and Campcraft. Where items are dispatched separately, then acceptance of the order in respect of each item takes place when that item is dispatched.
Payment Methods, Security and Privacy:
Campcraft accept MasterCard, Visa, JCB, Electron, Maestro/Switch and Solo. All payments are made via “Worldpay”, an established UK company which has an excellent reputation for security, reliability and professionalism amongst all UK Banks. Payment is totally secure, all of your card details will remain “safe”. Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act. Campcraft will not divulge any of your personal details to any third party.
Guarantees, Returns and Refunds:
If your purchase is not suitable you have the right to return it to us unused with the original packaging with labels attached, within 14 working days from the date you receive the goods, for a replacement or refund of the cost of the goods except goods classed as underwear where returns are not possible. Postage will not be refunded unless the product is faulty. You do not have to give a reason when you do this.
Please use registered (signed for) post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, usually a refund transaction onto the card used for purchasing. At the very latest we will refund your money within 30 days of the original purchase. Under certain circumstances we may refund the return postage, if the goods are faulty or damaged. However, in the case of incorrect ordering and undisclosed reasons for return the customer will be expected to pay the cost.
Order Confirmation, Receipts and Bills:
We will e-mail you confirming that we have received your order. You will receive a till receipt and an invoice/packing note with the goods when they are delivered. In the unlikely event of any mistakes in billing or receipts, these will be corrected as soon as possible.
Complaints & Faulty Goods:
We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstance we may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that needs to be assessed by the manufacturer.) Complaints will be dealt with fairly, confidentially and swiftly. We will acknowledge the complaint within 3 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking.
Your statutory rights are not affected by any of the above.
In most circumstances we use Royal Mail for all UK deliveries. When goods are in stock and we receive your order by 12 noon, we will aim to dispatch your order that day. In any case and wherever possible we will deliver your order within 2-5 working days. If we cannot ship your order within this timescale we will e-mail you with an expected delivery date.
What to do if your shipment is late:
E-mail us or call us on 01204 524504
Please contact us for further information.
If you have any questions regarding the above information or anything else then feel free to contact us.